Privacy Policy

1. What we collect

• Contact and shipping details (name, email, phone, address)
• Order history and account details, if you create an account
• Payment information, processed securely through a third-party provider — we do not store full card details
• Messages you send us through email, SMS, Discord, or our contact form
• Basic device and usage data (IP address, browser, page activity) via cookies and analytics

2. How we use it

• Process and ship your orders
• Send order confirmations, receipts, and shipping updates
• Provide customer support
• Improve the site and prevent fraud
• Send marketing messages, only if you opt in

3. Who we share it with

We don't sell or rent your data. We share limited information only with service providers who help us run the site, process payments, and ship orders, or when required by law. In a merger or sale, customer data may transfer with the business.

4. Cookies

We use cookies to keep your cart active, remember preferences, and measure traffic. You can disable them in your browser, but parts of the site may stop working.

5. SMS messages

If you give us your phone number, you consent to order updates and occasional promotions by SMS. Standard message and data rates may apply. Reply STOP to opt out or HELPfor help. We don't share your number with third parties for their marketing.

6. Your rights

You can ask us to access, correct, or delete your data, or opt out of marketing at any time. EEA users also have the right to complain to their local data protection authority. To exercise any of these rights, email info@venomlab.lol.

7. Retention, security & changes

We keep personal data only as long as needed to fulfill orders and meet legal obligations, then delete or anonymize it. We use reasonable safeguards, but no online service is 100% secure. The site is not intended for anyone under 18, and we may update this policy from time to time — changes are posted on this page.

Contact

Questions about this policy? info@venomlab.lol.